Marjorie Fiedler <MarjXXXXX@wwwinc.com>
To: Mr Victor Boullet <abflXXXXXX@gmail.com>
FW: WOLFR - BOULLET - F KP - 911088 - TR 0301 - 140513
Dear Mr Boullet,
Thanks for your email and the pictures.
You have suggested that you wanted to give it to a charity.
It wouldn’t have been an issue at all.
We hope you are satisfied with your new pair.
Please do contact us if you have any questions.
Thanks for supporting the Wolverine brand.
Kind regards,
Marjorie Fiedler ▪ Customer Services Advisor▪ Consumer and E-Commerce Team▪
Wolverine Customer Services ▪ A Division of Wolverine World Wide, Inc
Kings Place ▪ 90 York Way ▪ London ▪ N1 9AG
T: +44 (0)20 7860 0295
From: Mr Victor Boullet [mailto:aXXXXX@gmail.com]
Sent: 14 May 2013 13:46
To: Fiedler, Marjorie
Cc: Pulford, Lauren
Subject: Re: WOLFR - BOULLET - F KP - 911088 - 140513
Voila, tongues chopped off! (sad) and they were given to CancerResearch shop! with left overs inside. I hope that is ok, I just could not bear to throw them in the bin.
sorry for being late, and thanks again. also a snap of my new pair, I am a happy customer! Victor
Marjorie Fiedler <MarjXXXXXX@wwwinc.com>
To: Mr Victor Boullet <abfXXXXX@gmail.com>
WOLFR - BOULLET - F KP - 911088 - 140513
Dear Mr Boullet,
Thanks for your email.
We are awaiting the pictures of the cut tongues of the old pair.
Please do contact us if you have any questions.
Kind regards,
Marjorie Fiedler ▪ Customer Services Advisor▪ Consumer and E-Commerce Team▪
Wolverine Customer Services ▪ A Division of Wolverine World Wide, Inc
Kings Place ▪ 90 York Way ▪ London ▪ N1 9AG
T: +44 (0)20 7860 0295
From: Mr Victor Boullet [mailto:abXXXXX@gmail.com]
Sent: 23 April 2013 17:48
To: Fiedler, Marjorie
Subject: Re: WOLFR - BOULLET - F KP - 911088 - 230413
hey, thank you, got the boots end of the day yesterday
I did not have time to open the box, and I had to rush off to the airpoet, I am now in Berlin, back tail end of next week.
I'll send photos then. thankk you. Victor
Von meinem iPhone gesendet
On 23 Apr 2013, at 16:46, "Fiedler, Marjorie" <MarjXXXXX@wwwinc.com> wrote:
Bonjour Monsieur Boullet,
Merci de votre email.
Nous venons d’apercevoir que vous avez recu votre paquet hier a 16.24h
Nous esperons que vous etes satisfaits du produit.
Nous vous prions de bien vouloir nous envoyer une photo des languettes de l’ancienne paire.
Merci du soutien que vous apportez a la marque Wolverine.
Cordialement,
Marjorie Fiedler ▪ Customer Services Advisor▪ Consumer and E-Commerce Team▪
Wolverine Customer Services ▪ A Division of Wolverine World Wide, Inc
Kings Place ▪ 90 York Way ▪ London ▪ N1 9AG
T: +44 (0)20 7860 0295
From: Victor Boullet [mailto:aXXXXX@me.com]
Sent: 22 April 2013 12:52
To: Fiedler, Marjorie
Subject: Re: WOLFR - BOULLET - F KP - 911088 - 170413
Do you have a tracking No?
best Victor
On 17 Apr 2013, at 13:20, "Fiedler, Marjorie" <MarjoXXXXX@wwwinc.com> wrote:
Dear Mr. Boullet,
Thank you for your e-mail.
I am pleased to inform you that as per your request below, we have sent you out a replacement pair of your Wolverine “1000 Miles” boots in a US size 9,5 to go to your address as indicated below.
For your future reference, your replacement order number is: 911088
Please allow 3-5 working days for delivery.
Please do send us a picture of the complete cut tongues as soon as you receive your new pair.
Thank you again for your enquiry, we hope that, as a valued Merrell customer, you continue to enjoy our products and services.
Kind regards,
Marjorie Fiedler ▪ Customer Services Advisor▪ Consumer and E-Commerce Team▪
Wolverine Customer Services ▪ A Division of Wolverine World Wide, Inc
Kings Place ▪ 90 York Way ▪ London ▪ N1 9AG
T: +44 (0)20 7860 0295
Marjorie Fiedler <MaXXXXXXXXX@wwwinc.com>
To: Victor Boullet <asXXXXX@me.com>
Cc: Lauren Pulford <LauXXXXXXXXX@wwwinc.com>
16 Apr 2013, at 17:14
FW: WOLFR - BOULLET - F KP - 080413
Dear Mr Boullet,
Thanks for your email.
We are sorry you had an issue with your footwear.
We have decided to replace your pair as a gesture of goodwill.
Could you please give us the address where the replacement pair should be sent to?
We would kindly ask you to cut the tongues of the pair and send us a picture as soon as you receive the replacement.
Please do contact us if you need further advice.
Thanks for supporting the Wolverine brand.
Kind regards,
Victor Boullet <asXXXXXX@me.com>
To: Marjorie Fiedler <MaXXXXXX@wwwinc.com>
Cc: Lauren Pulford <laureXXXXXXX@wwwinc.com>
Re: WOLFR - BOULLET - F KP - 080413
Hello, please let me know when I can have my new boots. Victor
Lauren Pulford <LaurexXXXXXX@wwwinc.com>
To: Victor Boullet <asXXXXXXXy@me.com>
RE: Scanned from a Xerox multifunction device
Raina sent me an email back saying that she will take it from here. Please email Raina asking her what she will do. I find it weird that she has not emailed you back as of yet.
-----Original Message-----
From: Victor Boullet [mailto:XXXXXXXXXXwat@me.com]
Sent: Friday, April 05, 2013 10:19 AM
To: Pulford, Lauren
Subject: Re: Boots
Lauren. no news. please let me know what will happen so I understand this.
Should I call, or should she contact me?
I think reimbursing me is better?
please let me know. V
On 3 Apr 2013, at 21:50, "Pulford, Lauren" <lauren.XXXXXX@wwwinc.com> wrote:
I have sent an email to the customer service rep there in France and I have copied you on this. Keep me in the loop as I will try and help as much as I possibly can!
:)
From: "Pulford, Lauren" <XXXXxxxxxx@wwwinc.com>
Subject: Wolverine Defectives
Date: 3 April 2013 21:49:27 CEST
To: "Thurgood, Raina" <XXXXXgood@wwwinc.com>
Cc: Victor Boullet <XXXXXXXXXXwat@me.com>
Hi Raina,
My name is Lauren Pulford, I am a Wolverine Customer Service Rep in Canada. I have a consumer that has purchased a pair of Wolverine 1000 Miles Shoes from us here in Canada and he lives in France. These shoes have become extremely defective as the leather has ripped. I have copied the consumer, Victor Boullet on this email, he will be more than happy to provide pictures, information and a video of the defects. I was wondering if we could get him a return authorization number as well as a new pair of shoes sent to his home. If we were to do this from Canada, it would cost Victor too much in shipping charges to send them back and receive a new pair from Canada. Please let me know how we can assist this consumer in this situation. Feel free to email him for any further information or if you need anything from me.
Thank you for your timeJ
Lauren Pulford
-----Original Message-----
From: Victor Boullet [mailto:XXXXXXXXXXwat@me.com]
Sent: Wednesday, April 03, 2013 1:41 PM
To: Pulford, Lauren
Subject: Re: Boots
Lauren, please let them know that I'll call, and that they will have to send/get me a pair of new boots.
I am not willing to explain this to anyone else other than you, just takes too much of my/our time.
Please call them for me and I'll pick up where you leave off.
Thank you and a big hug. Victor
On 3 Apr 2013, at 19:34, "Pulford, Lauren" <lauren.XXXXXX@wwwinc.com> wrote:
Hi Victor,
I have spoken to my supervisor, she has given me the Wolverine number in France. It might be beneficial for you to call them for the return so there is no shipping issues. If you will be in the US, calling the US will work as this is a US style and they can do the return for you. Since you are not in Canada at all, it will not work as well.
0033 1 56 03 60 24 FRANCE
1 800-253-2184 US
Let me know if this works :)
Thanks Victor
Lauren
-----Original Message-----
From: Victor Boullet [mailto:XXXXXXXXXXwat@me.com]
Sent: Wednesday, April 03, 2013 12:41 PM
To: Pulford, Lauren
Subject: Re: Boots
Lauren, ahh, I understand.
is there any way to have them shipped from your office in the states to NYC? would be amazing if you could help me with this.
last shipment came to 45 canadian dollars, and a second time around would just be silly.
what can we do?
Victor
On 3 Apr 2013, at 15:43, "Pulford, Lauren" <lauren.XXXXXX@wwwinc.com> wrote:
Only within Canada unfortunately.
-----Original Message-----
From: Victor Boullet [mailto:XXXXXXXXXXwat@me.com]
Sent: Wednesday, April 03, 2013 9:43 AM
To: Pulford, Lauren
Subject: Re: Boots
Quick. I am out and about. Could you send to NYC?
And thank you.
V
-%
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Le 3 avr. 2013 à 15:30, "Pulford, Lauren" <lauren.XXXXXX@wwwinc.com> a écrit :
Hi Victor,
I am sorry for the delayed response, I was away sick. I am so sorry to hear what has happened to your boots as I know how excited you were for them. I have sent your concern to the wolverine brand manager as the tearing I see in the video is unacceptable. I have never seen this before! I am waiting to hear back from her. If I were to send out a new pair I would have to send it back to Canadian address. Is this ok?
Thank you :)
Lauren
-----Original Message-----
From: Mr Boullet [mailto:xxxxxxxXXXX@me.com]
Sent: Wednesday, April 03, 2013 9:09 AM
To: Pulford, Lauren
Subject: Boots
Lauren, did you get my email? Victor
From: Mr Boullet <nothingXXXXXXXXX@me.com>
Subject: Wolverines 1000 miles
Date: 1 April 2013 16:12:33 CEST
To: lauren.XXXXXX@wwwinc.com
Lauren, bad news, today my shoe ripped for no reason at all. I was putting them on as I do every time I wear them.
And then to my great amazement the tongue on the right boot ripped with no force at all, as if rotten, like paper.
I have owned these boots for 2 months, and this is very surprising considering the price.
What I would like to say in a polite way is, please send me a new pair or reimburse me. I am very disappointed in this which is a shame as I have been so pleased.
regards
Victor Boullet
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